Delete your account and data

Delete from the app

Open NexDoor and go to Profile, then Sign-in and devices. Enter your password and choose Delete. Confirm the dialog. The account closes immediately and you are signed out.

Delete without the app

If you cannot open the app, email support@nexdoor.app from the address on the account. Use the subject “Delete my NexDoor account” and include the email address the account uses. We use that message to confirm the request is yours. You do not need to be signed in on the website to send it.

What is deleted

The sign-in is closed. The email address and password are removed from the live account. Your name, photo, bio, date of birth, occupation, skills, experience, education, and location record are cleared. Uploaded files attached to the account are deleted. Open sessions are revoked, and nearby discovery is turned off.

The profile is replaced with the label “Deleted member” so other people’s existing screens no longer show your name or photo.

What can remain

Messages you already sent stay in the other person’s conversation so their history is not wiped, without your name, email, or photo. A report you filed, or a report filed about the account, can be kept for as long as needed to handle abuse and to meet a legal duty.

An in-app deletion is completed when you confirm it. An email request is completed after we match it to the account.